Once your order is placed, you’ll receive a confirmation email with your order number within 24 hours. Orders are typically processed within 3–5 business days.

When your order ships, you’ll receive a tracking email with delivery details. Smaller items ship via UPS, FedEx, or USPS.

When your order arrives, we recommend inspecting all items carefully. If you notice any damage or defects, please report them within 5 days of delivery. Signing for a delivery confirms the items were received in good condition, so timely inspection is important.

Promo Codes and Gift Cards can be applied during checkout. Simply enter your code in the “Discount code or gift card” field, which can be found in the cart above the subtotal in your cart.

If you need to cancel an order, please email us at hello@ivyandstonehome.com as soon as possible.

Orders may be eligible for cancellation within 24 hours of purchase, as long as they have not already been processed or shipped. After 24 hours, we’re unable to cancel orders.

Our team will do its best to assist if your order is still within the cancellation window.

If an item is backordered, an estimated shipping timeframe may be listed on the product page. Our team will also notify you after purchase if a backorder applies.

Please note that vendor inventory levels and shipping timelines may change, and we will communicate updates as they become available.

Shipping rates vary depending on the type of item (decor or furniture) and the order value.

Home Decor Shipping

Please see the "Decor Orders Shipping Costs" table at the bottom of this page.

Furniture, Art, & Mirrors

These items ship via freight carrier and include a freight fee based on the purchase price. Please see the "Furniture, Art, & Mirrors Shipping Costs" table at the bottom of this page.

All Rugs, Lighting, and Bedding ship for free. 

Larger products like furniture, rugs, art, mirrors, and lighting ship through third-party freight carriers, so delivery timelines may vary. If the item is in stock, most orders arrive within 3–5 weeks, unless otherwise noted on the product page. If an item is backordered, the estimated timeline may be listed in the product description. Our team will also reach out to notify you of the updated timeframe.

If your order includes freight items, our delivery partner will contact you directly to provide tracking information or schedule delivery.

At this time, we ship within the contiguous United States only and are unable to ship to Alaska, Hawaii, or international locations.

Because furniture and decor ship differently, it helps to define each category.

Furniture includes larger items such as sofas, chairs, dining tables, coffee tables, side tables, consoles, dressers, case pieces, mirrors, art, headboards, ottomans, bar stools, lighting, and rugs.

Decor includes smaller items such as vases, candles, textiles, pillows, books, throws, frames, and other decorative accents.

We want you to love the pieces you bring into your home.

Most decor items purchased online may be returned within 10 days of delivery for a full refund, provided they are unused and in original condition. Shipping and handling fees are non-refundable.

Due to shipping logistics and vendor policies the following items are final sale and not eligible for return:

• Furniture
• Lighting
• Rugs
• Wall art
• Mirrors
• Select oversized items
  

We recommend reviewing product details and measurements carefully before purchasing.

Items showing normal wear and tear or submitted outside the return window are not eligible for refund.

Items purchased in-person from Ivy & Stone's brick-and-mortar location follow a separate return policy.

If your order arrives damaged or defective, please contact us within 5 days of delivery so we can make it right.

Email hello@ivyandstonehome.com with:

• Your order number
• Photos of the damaged area or item
• A brief description of the issue

If approved, a replacement will be sent at no additional cost.

To begin a return, please submit our online return form within 10 days of receiving your order. All returns require approval before being processed.

Once approved:

• A return label will be provided.
• Items must be shipped back within 5 business days of receiving the label.

Items returned outside this timeframe will no longer qualify for a refund.

Please package items carefully. We are not responsible for items damaged or lost during the return shipping process.

Refunds are issued to the original method of payment. Please allow 3–7 business days for processing once the return is received.

Yes! Our retail storefront and online shop are open to anyone who loves thoughtfully curated home pieces. You’re welcome to browse and purchase furniture, lighting, decor, and gifts without hiring a designer.

Yes. Local pickup is available for many in-stock items purchased through our online shop.

Once your order is ready, our team will contact you with pickup instructions and scheduling details during our shop hours. Please wait for confirmation before arriving so we can ensure your order is prepared and ready.

Many of the pieces we carry can be reordered or restocked, depending on vendor availability. If an item you love is currently sold out, we recommend checking the product page for restock updates or reaching out to our team for availability.

Because we try to source uniquely curated products, some items may not return once they sell out. So if you see something you love, we encourage purchasing while it’s available.

Many of the pieces we carry can be viewed in our Bossier City Storefront, while others are available through our extended vendor collection and may be special order. 

If there’s a specific item you’re interested in, we recommend reaching out to our team before visiting. We’ll be happy to confirm whether it’s currently on display or available to view in the showroom.

To schedule a one-on-one appointment with one of our design consultants, visit our Storefront page.

Yes! We welcome partnerships with fellow interior designers and industry professionals. Our trade program offers access to a curated selection of furniture, lighting, and decor, along with dedicated support from our team.

To open a trade account, your business will need to

1. Make an account with Ivy & Stone using the email provided on the trade application.
2. Submit the Designer Trade Application.

A member of our team will contact you in 2 to three business days with the next steps.