Congrats! Your order is placed. You should receive a confirmation email with your order number within 24 hours, the order will be processed within 3-5 business days. Once shipped, you will receive an email with tracking information. Smaller items will ship via UPS, FedEx, or USPS. If your order contains furniture or irregular sized items, you will be contacted directly by our delivery carrier or team with tracking and/or to schedule your delivery. Please note that freight providers are not able to remove existing furniture and/or packaging.

It’s important that, once your order arrives, you carefully inspect it, noting any damage or defect that may occur. Signing off on any delivery means your order arrived in good condition. Damages must be reported within 5 days of delivery. If you are not able to inspect items upon delivery, you assume responsibility for the condition and circumstances of the item or delivery. All purchases need to be inspected, and any damage or issue reported, within 5 days of delivery.

Furniture, rugs, and lighting will be shipped using a third-party freight service, so shipping timeframes will vary. If the item you’ve purchased is not on backorder, you can expect to receive your order within 3-5 weeks, unless otherwise specified, so please plan accordingly. If a piece is backordered, an estimated shipping time frame may be noted in the product description, or shortly after your order is placed, and you will be contacted by our team to notify you of the backorder status. As a reminder, we are only able to ship within the contiguous United States, which excluded HI and AK, and all international locations.

As furniture and decor go through different shipping processes, it’s helpful to define them. Furniture would be items such as tables (side, coffee, dining, etc.), sofas, chairs, mirrors, art, rugs larger than 4x6, consoles/sideboards, dressers, case pieces, headboards, ottomans, bar stools, lighting, faux greeneries, and more.Decor would be items such as vases, candles/tapers, runners, rugs smaller than 4x6, dishware, glassware, stemware, baskets, textiles, pillows, accents, bath, books, throws, frames, vessels, etc.

You can use your promo code at checkout by entering the code on the shopping cart page. Once you type in your code, hit “Apply Code” and your discount will be reflected in the Order Summary.

We are unable to take orders over the phone, however, you are welcome to come by and visit us in-person or order items here on our website!

Should you need to cancel an order, please email us immediately. If it has been less than 24 hours, we may be able to put a stop to your online order. However, some orders will have already been processed and shipped, and in that case we would not be able to cancel it. After 24 hours, we are not able to cancel any orders. Email us at hello@ivyandstonehome.com to start this process.

Shipping costs will vary based on the type of item (Decor or Furniture) and the cost of the item. Please see the list below for details on how much it will cost to ship your item(s)!

Home Decor Items:
Between $0-$50—$8
Between $50.01-$100—$12
Between $100.01-$150—$15
Between $150.01-$200—$20
Between $200.01-$250—$25
Between $250.01-$300—$30
Between $300.01-$399—$35
$400 and above—$40

Furniture Items (Includes Wall Art, Mirrors, Lighting, Does Not Include Rugs): 10% Freight Fee

Rugs: Shipping is free on Rugs

Small parcel shipping is used for products that are smaller in size and weight. Freight shipping is used for products that are larger in size, heavy, bulky, or are easily breakable, which includes furniture, large format rugs (above 4’ x 6’), lighting, art, mirrors and large accents.

If you didn’t love it, we want to make it right! Within the 10 days of receiving your order, most items can be returned for a full refund. (Please Note: Large items such as furniture, lighting, rugs larger than 4x6, art, and mirrors are final sale and non-returnable. Shipping and handling is non-refundable.)

If your item arrives damaged, defective, or broken, please let us know within 5 days of receiving your order, and a replacement will be sent to you at no additional cost. Note that the following items are not eligible for a refund: rugs, furniture, select oversized items, items damaged through normal wear-and-tear, and anything past the 10 day window as listed above. 

To start your return process, please fill out our return form, located here. Please note that this form must be submitted within 10 days of receiving your order, and your return will need to go through an approval process.

Note that approved returns must be shipped back within 5 business days of receiving your return label. We are not liable for any damage caused by incorrect or inadequate packaging, or if the item being returned is damaged or lost in the process of being returned. If the item isn’t shipped for return within the 5 business day window, the item will no longer be eligible for a refund, and we will email you to let you know. 

Refunds will be returned to the original method of payment. Please allow 3-7 business days to process your refund.

Within 10 days of receiving your order, most decor items can be returned for a full refund. To start the return process, please go to our Returns page.(To see what qualifies as “Decor”, please see the above section.)

Large items such as furniture, lighting, rugs larger than 4x6, art, and mirrors are final sale and non-returnable.

On the rare occasion that you receive an item that was damaged or defective, email hello@ivyandstonehome.com with your order number, photos of the damaged or defective piece/area, and a description of the issue within 10 days of delivery.

If a piece is backordered, an estimated shipping time frame may be noted in the product description, or shortly after your order is placed, and you will be contacted by our team to notify you of the backorder status. As with all products, stock levels, backorder dates, and shipping timeframes are subject to availability and change.

Each piece that we carry is unique, and many are handcrafted, vintage, or even considered delicate. When handling items, please use extreme care.

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